We all sometimes find ourselves in situations in which we need to have a conversation that we aren’t prepared for. Maybe it’s a customer challenge you’ve never dealt with or a product you haven’t sold, or perhaps you’re new to the team. In these situations, what if there was a trusted expert to offer guidance on how to plan and prepare for the conversation and then practice it with you in a safe way beforehand? This hands-on preparation would make all the difference when the time comes.

In this talk, John Case, program delivery and operations director at CGS Immersive, will walk through how to build and talk through an artificial intelligence (AI) role-play journey. Attendees will learn how to frame up a challenging conversation and then practice it with an AI conversation partner.

Join this session for insights on

• Practicing tough conversations with AI support before you get in front of real customers, peers and stakeholders
• Avoiding conversation pitfalls in a safe environment to help better manage the flow and emotions of real-life conversations
• Putting the tools to produce world class role-play practice in the hands of your team so you can get scenarios out to your users in under an hour
• How the platform does the work so you can think about solving your business problems

View full agenda.

Speaker

John Case, Program Delivery and Operations Director, CGS Immersive Award-winning immersive technology strategist, John Case, specializes in designing impactful learning experiences that leverage AI and emerging technologies. At CGS Immersive, he leads the development of scalable, engaging training solutions for global enterprises, with a focus on AI-powered coaching and virtual reality. John’s expertise spans immersive simulation, instructional design and the integration of next-generation tech to drive workforce capability and engagement.